BillPilot Privacy Policy
1. Introduction
Welcome to BillPilot.
BillPilot (“we”, “our”, “us”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use and protect your information when you use the BillPilot website and services.
By using BillPilot, you agree to the collection and use of information in accordance with this policy.
2. Who We Are
BillPilot is a UK-based service designed to help households discover potential energy savings opportunities by grouping customer demand and notifying users when relevant energy deals may become available.
For privacy-related enquiries, you can contact us at:
3. Information We Collect
We may collect and process the following information:
Information you provide directly
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Name
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Email address
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Postcode
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Telephone number (optional)
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Preferred contact method
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Messages submitted through our contact forms
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Additional energy-related information voluntarily provided by you
Technical information
We may automatically collect limited technical information including:
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IP address
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Browser type
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Device information
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Website usage data
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Cookies and analytics information
4. How We Use Your Information
We use your information to:
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Provide and improve BillPilot services
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Notify you about potential energy deals or savings opportunities
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Respond to enquiries and support requests
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Group demand geographically for negotiation purposes
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Improve website functionality and user experience
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Prevent fraud or misuse of our services
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Comply with legal obligations
We do not sell your personal information.
5. Marketing Communications
By submitting your information through BillPilot forms, you agree that we may contact you regarding:
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Potential energy deals
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Service updates
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Relevant BillPilot communications
You can unsubscribe or request removal from communications at any time.
We aim to only contact users when relevant opportunities or important updates are available.
6. Sharing Your Information
We may share limited information with:
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Energy suppliers
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Switching or comparison partners
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Technology providers
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Analytics providers
Professional advisers or legal authorities where required
We may share relevant customer information with energy suppliers or commercial partners in connection with potential energy offers, switching opportunities or related services.
We only share information where necessary for legitimate business purposes or where legally required.
We do not knowingly sell personal information to third parties.
7. Data Storage and Security
We take reasonable technical and organisational measures to protect your information.
However, no method of electronic storage or transmission over the internet is completely secure and we cannot guarantee absolute security.
8. Cookies
BillPilot may use cookies and similar technologies to:
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Improve website functionality
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Understand website traffic and usage
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Enhance user experience
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Support analytics and performance monitoring
You can manage cookie settings through your browser preferences.
9. Your Rights
Under UK GDPR, you may have the right to:
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Access your personal information
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Correct inaccurate information
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Request deletion of your information
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Object to certain processing activities
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Withdraw consent where applicable
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Request transfer of your data
To exercise your rights, contact:
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes outlined in this policy, including legal, operational and regulatory requirements.
11. Third-Party Services
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of external websites.
12. Children’s Privacy
BillPilot is not intended for individuals under 18 years old.
We do not knowingly collect personal data from children.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Updated versions will be posted on this page with a revised effective date.
14. Contact Us
If you have questions regarding this Privacy Policy or your personal information, contact: